Rohan Das

Customer Success Leader | SaaS | Growth Strategy

Role
Manager, Customer Success at FourKites, Inc.
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Rohan Das

Broadly I predict problems to help client take tactical and strategic decisions, resolve blockers for operational ease and help set up robust processes so that human dependency is reduced and things are streamlined from the go. What I wish to do in the near future - help clients take more strategic decisions, establish business objectives using benchmarking data and take engagements to a point where customers seek my insights before taking every supply chain decision.Why I have been praised for what I do - I know how to navigate through problems, cross team collab and groom team members to become SMEs, metaphorically speaking I like to swim than be assured of a lifeboat. I am uncharacteristically and maybe a tad overtly chirpy and optimistic. Also an inquisitive and passionate soul! When I am not thinking ARR and P&L I indulge in football, banter and traveling.

Experience

  1. Manager, Customer Success

    FourKites, Inc.

    Nov 2025 — Present · Bengaluru, IN

Education

  • United World School of Business

    2011 PGPM, Marketing & Information Systems

    2009 — 2011

  • Calcutta University, Kolkata

    2009 BA, Journalism & Mass Communication

    2006 — 2009

  • Punjab Technical University

    2012 MBA, Marketing

    2010 — 2012

Skills

  • Creative Writing
  • Customer Relations
  • Competitive Analysis
  • Corporate Communications
  • Training Delivery
  • Media Planning
  • Shrink Reduction
  • Customer Service
  • Market Research
  • Soft Skills
  • Team Building
  • Management
  • Leadership
  • Marketing
  • Social Media Marketing
  • Business Development
  • Marketing Strategy
  • Teamwork
  • Team Management
  • Analysis

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Rohan Das — Manager, Customer Success at FourKites, Inc. in Bengaluru, KA, IN | Unifers