Rohan B Nair
Customer Success | Account Management | Growth & Strategy | Generative AI | Ex Jio Haptik, Ex Practo
- Role
- Sr Customer Success Manager at gnani.ai
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rohan B Nair
Customer Success Professional, with over 9+ years of client facing experience in SaaS and AI Industry, focusing on Service delivery, Account Management and Customer Success. Experience in creating new business opportunities within existing client bases by techniques like up-selling and cross selling. Handling customer escalation, consumer behavior, brand marketing, Brand awareness, and omni-channel marketing campaigns while maintaining retention and consistent ARR.Areas of expertise: Customer Success & Retention | Customer Onboarding & Implementation | Customer Relations & Advocacy | Customer Experience | Account Management & Renewals | Brand Management
Experience
Sr Customer Success Manager
Jul 2024 — Present · Mumbai, IN
Gnani.ai is an industry-leading deep tech voice-first conversational AI company with proprietary products for omnichannel real-time authentication, automation, agent assist, and analytics. Gnani.ai empowers businesses to build customer-centric Conversational AI on multiple channels.Responsible for managing the end-to-end customer lifecycle for enterprise clients, including prominent brands such as Bajaj Group, Poonawalla Fincorp, Mahindra Housing, Muthoot Group, New India Assurance, Lenden, Fibe, and others.
Education
Indira Institute of Management, Pune (MBA)
Master of Business Administration (MBA), Marketing
2014 — 2016
Vidyanand Bhavan High School
10th
2005 — 2007
Modern Junior College
HSC
2007 — 2009
Savitribai Phule Pune University
Bachelor of Commerce (B.Com.)
2009 — 2012
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