Roger S.
Product Delivery Manager @JPMorganChase
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WORK HISTORY
Product Delivery Manager @JPMorganChase
Glasgow, GB
Equity compensation plan management for employers. Nearly $300 billion AUA globally for over 1 million employees. Wealth management at a top-tier bank with an AI-first approach. From 2023-present.Achievements:• Eliminated manual effort for 97% of payments, lowering operational costs and improving speed.• Enabled private bank client acquisition strategy via new workflow touchpoints.• Resolved regulatory compliance gaps by working with risk, controls, legal and vendor teams.• Strengthened operational resilience with alternative flows for critical financial processes.• Designed composite workflows across AWS, Azure and mainframe systems.Responsibilities:• Product ownership of payments (ACH, Swift) and tax deduction in trading workflows.• Created alignment across engineering, UX and operations for complex financial workflows.• Expert data analysis of product usage and markets; technical data integrity, defect investigation.• Captured requirements and UAT acceptance criteria, prioritised features and coordinate teams. Agile ceremonies, Jira hygiene and reporting.• Signed off delivery of multi-cloud deployments (Azure, AWS, mainframe).
EDUCATION
The University of Edinburgh
BSc (Hons), Computer Science
University of York
DPhil, Computer Science
ABOUT ROGER S.
Product leader with a deep technical background and over 20 years’ experience delivering complex, regulated digital products across finance, supply chain and education. Proven success shaping vision and delivering for household names like Barclays, Samsung, JP Morgan and Sony. Brings strong engineering literacy, data-led decision making and a pragmatic delivery mindset, enabling teams to solve complex challenges at pace. Passionate about using AI, automation and evidence-led design to improve efficiency, quality and customer outcomes.Key Achievements and OutcomesProduct Manager for one of the first office productivity mobile apps on touchscreen devices. Successfully sold and delivered to every major Japanese electronics manufacturer. Helped make the company into a billion-dollar IPO proposition, and improved mobile productivity for 600 million users.Went live with a next-generation web banking UI, working as senior product owner across teams. Secured the $2bn company’s web strategy following end-of-life risks to previous technologies.Drove the requirements, architecture, and integration of 2FA for new user ID services. Streamlined the user experience, improving customer satisfaction and supporting updated regulations. Reduced cost of deployment and increased flexibility in an evolving microservice technology domain.Developed and sold software for young users with special needs, as a compassionate entrepreneur. Tens of thousands of delighted users able to communicate more easily. Negotiated, managed, and delivered publicly funded projects for localising accessibility software. More than doubled small company revenue, and enhanced communication opportunities for thousands of users in additional countries.Productised a scientific application and sold it to leading research laboratories around the world. Improved quality and efficiency of medical research.Patented two inventions for mobile web browsing and interaction, securing corporate intellectual property and increasing company valuation.Defined and improved processes and general compliance as part of ISO9001 certification. Contributed to winning the Queen’s Award for innovation. Increased product quality, customer confidence and market impact.Developed DRM security systems for software fraud prevention and CRM integration. Protected and boosted revenue, and enhanced customer service.
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