Rogerio F.
Customer Satisfaction & Ops Director for the Americas @Motorola Mobility (a Lenovo Company)
Montgomery, IL, US
EMAILS
MOBILE NUMBERS
+16•••••••59
Signup · Get unlimited contacts
WORK HISTORY
May 2001 — Present
Customer Satisfaction & Ops Director for the Americas @Motorola Mobility (a Lenovo Company)
View department →
Currently tasked with managing day to day operations for 7 call center locations and over 1,500 technical & sales support agents. Responsible for total customer satisfaction for North, Central and Latin America.
SKILLS
Bilingual ProficiencyVendor ManagementAnalysisOutsourcingTeacher TrainingQuality ManagementPowerpointTeam ManagementBilingual CommunicationsWindowsFrenchTestingCall CenterProblem SolvingQuality AssuranceMicrosoft WordRightnowTelecommunicationsMicrosoft OfficeBrazilian PortugueseOptimizationTeam BuildingSiebelWordE-CommerceExcelProcess ImprovementChange ManagementTrainingProgram ManagementLeadershipJob CoachingCall Center Start-UpWirelessBpoSpanishFrench to EnglishCustomer SatisfactionSpanish-SpeakingBilingual
ABOUT ROGERIO F.
Customer Service Operations Director with in-depth experience leading client services…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.