Rogerio Andrade

About Rogerio Andrade

As a Technical Success Engineer, my mission is to help businesses unlock the full potential of their technology investments. With expertise in cloud computing, data analytics, and system architecture, I work closely with customers to understand their needs, troubleshoot issues, and implement scalable solutions. My hands-on approach to technical support and customer advocacy ensures that I deliver not just technical solutions but real business value. Whether leading cross-functional teams or providing one-on-one guidance, my focus is always on creating success for my clients through strategic, data-driven decision-making.

Experience

1. Senior Technical Success Engineer

   Splunk

   Oct 2019 — Present

   Managed key customer relationships, providing expert technical guidance and driving product adoption.• Led incident management efforts, resolving critical issues and ensuring timely updates to customers.• Conducted training sessions to educate customers on product features and best practices.

Education

• FESP - Faculdade de Engenharia São Paulo

  Engineer’s Degree, Electrical and Electronics Engineering

  1992 — 1997

• The University of Dallas

  Master’s Degree, Business Analytics

  2015 — 2018

• Fundação Instituto Tecnológico de Osasco

  High School Diploma

  1987 — 1990

• The University of Dallas

  Master of Business Administration - MBA

  2003 — 2006

Skills

• Internet Protocol (Ip)
• Gsm
• Lte
• Gprs
• Strategic Planning
• 3g
• Virtualization
• Ss7
• Unix
• Ccna
• Networking
• Moshell
• Tcp/Ip
• Hspa
• Ran
• Management
• Voip
• Wcdma
• Umts
• Rnc
• Cdma
• Cloud Computing
• 3gpp
• Universal Mobile Telecommunications System (Umts)
• Project Planning
• Bss
• General Packet Radio Service (Gprs)
• Signaling System 7 (Ss7)
• Ip
• Integration
• Service Delivery
• Technical Support
• Project Management
• Cross-Functional Team Leadership
• Core Network
• Microsoft Office
• Network Design
• Wireless
• Utran
• Pre-Sales