Rogerio Alonso
seeking a new career opportunity
- Role
- Business to Business Account Manager at Tigerdirect Business
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Rogerio Alonso
To monitor and analyzes call center / Admission Department performance; identifies…
Experience
Business to Business Account Manager
Oct 2014 — Present · Miami, FL, US
I am responsible for driving sales through upselling and cross selling techniques as well as delivering exceptional customer service to TigerDirect\'s corporate and government customers.Among other things, this is what my job consists of:• Maintain and grow account base through proper balance of maintenance and prospecting phone calls. • Renew relationships with past buyers to drive future business. • Build relationships with new clients. • Work with clients to understand their business issues and provide solutions that meet and exceed their needs.• Handle customers\' issues.• Follow-up customers requests for assistance, literature, price quotes, etc…• Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs.• Maintain designated average of outbound calls per day and meet (and surpass) sales goals• Attend ongoing training for product knowledge and sales techniques.
Education
ATI Career Training Center-Miami
Associate's degree
2005 — 2007
Coral Park Senior High
Associate's of ScienceDegree
1991 — 1994
Skills
- Sales Presentations
- Goal Setting
- Great Motivator
- Building Relationships
- Training
- Scripting
- Interviewing Skills
- Call Centers
- Admissions Counseling
- Phone Etiquette
- Job Fairs
- Student Recruiting
- Admissions
- Conflict Resolution
- Enrollment Management
- Coaching
- Cold Calling
- Account Management
- Student Engagement
- Interview Preparation
- Telemarketing
- Student Financial Aid
- Team Leadership
- Academic Administration
- Retaining Customers
- Professional Mentoring
- Motivation
- Operations Management
- Student Affairs
- Setting Appointments
- Exceed Sales Goals
- Career Counseling
- Program Development
- Team Building
- Leadership
- Presentations
- Adult Education
- Phone Manner
- Educational Leadership
- Program Management
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