Roger Chao

About Roger Chao

15+ years of experience partnering with VPs and XFN leadership teams to architect & launch large scale operational governance frameworks, driving executive alignment & ensuring compliance with regulatory requirements (US FTC, UK CMA, UK ICO, EU DPC)Spearheaded an AI/ML initiative to automate SDLC checkpoints & technical risk assessments, launching a scalable Generative AI Agent that transformed workflows for a XFN org & directly influenced the Chrome, Android, Ads, & Google Cloud Platform (GCP) product roadmap at GoogleDirected the end-to-end go-to-market strategy & execution (using SDLC methodologies) for over 75+ products into 35+ global markets, generating more than $5 billion in revenue. Awarded a CVP-level impact award, a distinction for the top 1% for exceptional strategic vision and executionDrove a 95% improvement in engineering release process compliance across 15 orgs at Microsoft by designing & implementing a new product launch governance program, receiving CFO recognition for protecting billions in revenue streams & standardizing product launch processes Collaborated with leadership teams of Eng, PM, Marketing, Sales, Finance, Legal, Privacy, & Regulatory Affairs to develop GTM & technical communications strategy. Served as a trusted strategic advisor to drive readiness & prepare 20+ senior leaders for 100+ high-stakes engagements with external stakeholders, partners, & regulators, ensuring clear messaging on leadership decisions, engineering processes & data governance Career coach with 10+ years empowering high-performing, global teams, mentoring & coaching 15+ professionals to accelerate their career growth & foster a culture of operational excellenceSoftware development life cycle (SDLC) methodologies: Agile, Scrum, Waterfall, DevOpsInformation Security Management: Access control, Active Directory, Forefront Identity Manager, policy compliance governanceMicrosoft Technologies: Azure DevOps Server (ADO), Azure Boards, Azure Pipeline, Visual Studio (Team Explorer), Team Foundation Server (TFS)CRM & ERP Systems Administrator: Dynamics 365, JIRA, Clicktale, SiteCatalyst / Adobe Analytics, Ensighten, Rally, Digital River Global Commerce, Asana, Siebel, SalesforceCERTIFICATIONS: Certification: Career Coach; Co-Active Fundamentals - Co-Active Training Institute - ICF Accredited Coach Training Program (ACTP)- May 2023Certification: Leadership Coaching; Human-Centered Leadership & Inclusive Behaviors - Performance Paradigm - April 2023Certification: Certified SAFe 4 Product Owner/Product Manager - Scaled Agile - 2019

Experience

1. Senior Engineering Program Manager Strategy & Operations

   Google

   Dec 2022 — Present · Seattle, WA, US

   Designed an operational governance framework collaborating w/ 3 VPs & 25+ senior leaders driving executive alignment, strategic decision-making, & risk mitigation. Led 500+ Steering Committee reviews, shaping product strategy & to meet mandates from US FTC (anti-trust), UK CMA (competition), ICO (data privacy), & EU DPC (GDPR) regulatorsSpearheaded an AI/ML initiative to automate SDLC quality gates & technical risk assessments, collaborating with leaders across PM, AI/ML Eng, UX, Data Science, Legal to define requirements, design an MVP, drive UAT testing, gain executive sponsorship, & launch a scalable Gen AI Agent improving engineering efficiency & product launch velocityImplemented a compliant-by-design GTM release management framework across 75+ Product teams & 350+ Engineers, led ship room reviews to drive alignment with 55+ XFN teams, embedding compliance, privacy & security gates to launch productsDesigned a unified intake & review framework collaborating w/ leadership teams of Eng, Product, Finance, UX, Research, Data Science, Marketing, Sales, Legal to define requirements & implement a centralized JIRA workflow tool with custom Looker dashboards. Managed the creation of training materials & hosted educational roadshows to drive user adoption across a member org, reducing XFN review time by 30% & improved velocity for 2500+ annual requestsLaunched a standardized change management framework for external technical publications. Developed training materials to drive process adoption across 55+ teams (including Eng, PM, UX, Research, Data Science, DevRel, Partnerships, & Marketing) to streamline XFN reviews for 500+ annual publicationsDesigned a quarterly reporting framework & data analysis dashboard to enhance engineering performance & ensure process audit readiness. Managed 55+ XFN teams to address ecosystem & end user feedback, curating public responses to mitigate technical concerns, & monitored performance metrics for API abuse

Education

• University of Washington

  Bachelor of Arts (B.A.)

  2010

• New York University

  Inner MBA, Conscious Business Leadership

  2022

Skills

• Data Mining
• Requirements Analysis
• Statistical Reporting
• Active Directory
• Data Modeling
• Visio
• Information Rights Management
• Jira
• Management
• Microsoft Sql Server
• Data Analysis
• Access Control Management
• Sharepoint
• E-Commerce
• Forecasting
• Information Security Management
• Microsoft Publisher
• Powerpoint
• Microsoft Excel
• Risk Assessment
• Digital Marketing
• Adobe Analytics
• Consulting
• Sharepoint Designer
• Erp
• Process Improvement
• Pmo
• Forefront Identity Manager 2010 R2
• Opportunity Management
• Xmind
• Clicktale
• Program Delivery Management
• Digital Strategy
• Microsoft Visio
• Siebel Administrator
• Devops
• Project Management
• Software Documentation
• Requirements Management
• Salesforce.com