Roger Gruneisen

About Roger Gruneisen

As Senior Director Customer Success & Professional Services, I lead customer & partner relationships, customer onboarding, and grow customer advocates. I have a long track record of leading teams through organizational change while minimizing employee churn, expediting execution, and maximizing buy-in and realized value.I SPECIALIZE IN:1⃣ LEADERSHIP: Establishing a compelling and achievable vision for the future2⃣ STRATEGY: Solving customer problems in creative ways that maximize ROI3⃣ TEAM BUILDING: Creating high-performing teams that deliver with quality and speed4⃣ FINANCIAL RESULTS: Improving operational programs to maximize the bottom line5⃣ EXECUTION: Bias for action, record of successful transformation under financial & resource constraintsCAREER HIGHLIGHTS INCLUDE: Assimilated 5 functional teams into a cohesive commercial operations team. Rebuilt organization structures and teams at three companies. Improved organizational processes that increased efficiency to over 90%. Led or sponsored projects ranging from 30 to 360 days and generate value of up to $1M impact Created a new sales practice that delivered more than $2 million in sales first time it was start a conversation: r••••••••@yahoo.comEDUCATION MS, University of Arkansas Bachelor of Science (BS), United States Military AcademyMORE ABOUT ME:Corporate Career I\'ve managed in multiple industries including manufacturing, defense, and healthcare Deep experience leading business and cultural transformations resulting in improved value Lean 6-Sigma Black Belt certification and Salesforce CRM sponsor Nearly 20 years experience as a commercial and operations exec for small to medium-sized businesses and consulting firms.U.S. Army Officer Served as U.S. Army officer during operations written about in Thunder Run by David Zucchino Decorated U.S. Army officer. Earned a Bronze Star for Valor and ServicePersonal Exercise is where I restore my calm, courage and creativity. Fun Fact: Became a published author in 2020 after being challenged to write about my consulting experience

Experience

1. Senior Director Customer Success and Professional Services Led 20 Yoy Recurring Revenue Growth

   Midmark Corporation

   Aug 2022 — Present

   Is the commercial and operations leader for the Business Unit. My team delivers an exceptional customer and partner experience nationwide and grows the business.• Merged 7 disparate functions into a cohesive delivery team• Exceeded annual goals by 10%• Led through significant organizational changeLed commercial operations teams for a technology business unit delivering real-time locating system (RTLS) across North American Healthcare.

Education

• University of Arkansas

  Master of Science (MS), Operations Management

  2014 — 2015

• United States Military Academy at West Point

  Bachelor of Science (B.S.), Operations Research

  1997 — 2001

• Northwestern University

  Predictive Analytics

  2011 — 2013

Skills

• Purchasing
• Process Improvement
• Team Building
• Management
• Process Engineering
• Business Analysis
• Hospitals
• Human Resources
• Operations Management
• Program Management
• Supply Chain Management
• Quality Management
• Performance Improvement
• Data Analysis
• Change Management
• Cross-Functional Team Leadership
• Leadership
• Risk Management
• Management Consulting
• Training
• Logistics
• Vendor Management
• Strategic Planning
• Business Process Improvement
• Project Planning
• Supply Chain
• Project Management
• Six Sigma
• Integration
• Project Portfolio Management
• Analysis
• Product Management
• Strategy
• Team Leadership
• Military