Roger C.
Leading with Wisdom, Growing with Purpose.
- Role
- Install Operations Coordinator for the Plumbing Division at Donnelly's Plumbing, Cooling & Heating
- Location
- Clifton Heights, PA, US
- LinkedIn followers
- 500 followers
About Roger C.
As a seasoned Contact Center Manager, I bring over decades of experience leading high-performing teams and driving operational excellence. I specialize in structuring efficient call center management processes and inspiring, motivated staff to achieve outstanding results. Leveraging advanced technologies like ServiceTitan and others, I have successfully reduced costs, boosted productivity, and enhanced profitability across various operations. As a certified Academy Leadership facilitator, I bring strategic insight and practical skills. My core values revolve around delivering excellent customer service, fostering a culture of collaboration and innovation, and optimizing processes and workflows to achieve sustainable success.
Experience
Install Operations Coordinator for the Plumbing Division
Donnelly's Plumbing, Cooling & Heating
Apr 2025 — Present
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