Roger Wang
IT Support Analyst @Shaw Communications
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WORK HISTORY
IT Support Analyst @Shaw Communications
Calgary, AB, CA
Working as an IT Support Analyst in Enterprise Technology and Operation Center (ETOC) to provide efficient and timely TIER 1 support and technical expertise for all internal Shaw and Freedom users cross Canada• User account authentication support• WFH technical support like VPN, RDP • Level 1 IT Support for all software, hardware of Shaw and Freedom internal users and stores• Analyze, distribute, and escalate complicate requests and incidents to TIER 2 support groups accordingly• Shared Mailboxes, DLs creation, modification, or deletion by using Azure • User account access management, software deployment by using Active Directory• Understood Shaw’s SOP and extensive business practices• ITSM ServiceNow daily usage, tickets creating, updating, and closing.
ABOUT ROGER WANG
Enthusiastic, flexible IT professional with 15+ years End User Support work…
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