Roger Serrette
Senior Director of Customer Engagement, Customer Experience Center
- Role
- Executive Briefing Center Senior Director at Ricoh USA, Inc.
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Roger Serrette
Experienced, data-driven leader well versed in forming business strategy, motivating and…
Experience
Executive Briefing Center Senior Director
Mar 2018 — Present · Boulder, CO, US
Our voice-of-the-customer approach enables insights around successful mapping and integration of technology and thought leadership to enable our clients to deliver successful communication for their clients. At the Ricoh Customer Experience Center, we work diligently to uncover market trends, technology offerings, support services, and business growth opportunities to generate an environment that allows all visitors to promote and energize long-term success in their market segment or new market segments.As a lead technologist and business evangelist I create unique insights into how the Ricoh production portfolio can enable target industry leaders to successfully transform their businesses. I consistently interface with production, manufacturing, sales, and engineering to create and deliver impactful face-to-face content such as customer education presentations, blogs, and whitepapers as well as lead events, briefings, customer open houses, and post implementation launches. Speak at industry events, and customer and partner engagements supporting the entire commercial and industrial production portfolio. With over a dozen team members, we create, lead and deliver high impact collaborative meetings and briefings that enable partners, owners, and subject matter experts to advance their market understanding and master growth initiatives related to their sales goals.
Education
University of Central Florida
Bachelor of Fine Arts, Technical Communication
1990 — 1993
North Carolina State University
Bachelor of Science, Biological Engineering
1995 — 1996
Skills
- Product Development
- Analysis
- Integration
- Program Management
- Manufacturing
- Technical Support
- Business Process
- Databases
- Strategic Planning
- Cross-Functional Team Leadership
- Continuous Improvement
- Project Management
- Leadership
- Software Documentation
- Strategy
- Engineering
- Networking
- Management
- Troubleshooting
- Customer Satisfaction
- Testing
- Hardware
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