Roger Ruhlman
Loyalty/Retention representative at Guardian Protection
- Role
- Footwear Associate at DICK'S Sporting Goods
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Roger Ruhlman
Detail Oriented Customer Service and Technical Support professional with over 18 years of demonstrated technical experience with a strong focus on customer satisfaction. Background includes working in mobile and communications technologies. Expertise acting as single point of contact for customers providing troubleshooting and introducing solutions for their needs. Excellent oral and written skills. Adaptable to fast paced environments.
Experience
Footwear Associate
Jan 2021 — Present · Pittsburgh, PA, US
Education
Slippery Rock University
Bachelor's degree, Communication and Media Studies
1991 — 1996
Skills
- Requirements Gathering
- Mobile Devices
- Requirements Analysis
- User Acceptance Testing
- Customer Experience
- Customer Satisfaction
- Call Centers
- Telecommunications
- Wireless
- Troubleshooting
- Management
- Invoicing
- Technical Support
- Business Analysis
- Vendor Management
- Customer Retention
- Business Requirements
- Customer Service
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