Roger Morales
Contact Center and Customer Service Professional
- Role
- Director of Reservation Sales - Edition at Marriott International
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Roger Morales
Results oriented professional with a solid management background and over 25 years’ experience in the hospitality industry for both cruise lines and hotels with a concentration in call center and reservations leadership. Extensive experience in leading a Forbes Five Star environment. Excels at team building and staff retention, with first-rate communication and coaching skills, and the ability to build a diverse staff that achieves and exceeds goals. Highly motivated and intuitive, and able to manage both time and resources to maximize productivity
Experience
Director of Reservation Sales - Edition
Dec 2023 — Present · Miami Beach, FL, US
Education
Florida International University
Bachelor's degree, Hospitality Administration/Management
Skills
- Front Office
- Hotels
- Culinary Skills
- Property Management Systems
- Hotel Management
- Hotel Booking
- Pre-Opening
- Hospitality
- Yield Management
- Convention Services
- Customer Satisfaction
- Rooms Division
- Resorts
- Micros
- Hospitality Industry
- Opening Hotels
- Banquets
- Hospitality Management
- Revenue Analysis
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