Roger Medsker
ITSM, SaaS Operations, Automation Expert. Customer Success. Change, Problem Management. Process Improvement, ITIL, CMDB, SQL, Quality.
- Role
- Staff Premier Services Engineer at ICE Mortgage Technology
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Roger Medsker
I am a highly experienced customer service and SaaS operations leader. I am passionate about service and quality, and genuinely care for our customers. Their success drives ours. I am a resourceful designer and knowledgeable innovator for the tasks I undertake. I believe in lifelong learning and thinking outside the box. I am deliberate and will bring new and fresh perspectives to issues I undertake. And I like to achieve big things.I am a naturally open-minded and curious person and like to see the connections between ideas. I will bring a passion for continuous improvement balanced with a thoughtful eye for risk avoidance. I am motivated by designing new processes with relevant and tangible value to the organization. And I get great satisfaction from completing improvement projects.Most of my experience is related to IT Service Management. I have provided and managed technical support, designed and implemented IT Service Management applications, and provided consulting services to enterprise organizations implementing IT Service Management processes and applications. I’m highly versatile with a broad range of both soft and technical skills. And while I’m serious about accomplishing things, I also like to have fun.
Experience
Staff Premier Services Engineer
Feb 2023 — Present
Education
University of Iowa
Bachelor of Science (B.S.), Computer Science
Skills
- Product Management
- Service-Level Agreements (Sla)
- IT Strategy
- IT Operations
- Problem Management
- Leadership
- Bmc Patrol
- Enterprise Software
- Enterprise Architecture
- Bmc Remedy
- Consulting
- Unix
- Saas
- Cmdb
- Software Project Management
- Itil
- Microsoft Office
- Business Analysis
- Agile Methodologies
- Data Center
- Management
- Require
- Software Development
- Microsoft Sql Server
- Project Management
- Incident Management
- Sql
- Microsoft Project
- Business Process Improvement
- Service Desk
- Sdlc
- Virtualization
- Disaster Recovery
- Solution Architecture
- IT Management
- Integration
- Databases
- Solution Implementation
- Critical Thinking
- IT Service Management
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