Roger Lou
Senior Cloud Platform Engineer at DocuSign
- Role
- Senior Cloud Platform Engineer at Docusign
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
About Roger Lou
AI-native Platform Engineer with 10+ years of experience architecting and securing core cloud infrastructure. Expert in Kubernetes, microservices, and multi-cloud (AWS/Azure) environments. Driving developer productivity and operational excellence by integrating AI-assisted workflows into daily infrastructure operations. Designed and operated highly reliable systems supporting mission-critical APIs and processing massive annual transaction volumes.
Experience
Senior Cloud Platform Engineer
Jan 2020 — Present · San Francisco, CA, US
Built an internal LLM Marketplace unifying developer access to foundation models (OpenAI, Claude, Gemini, Bedrock) with AI governance and data-privacy guardrails, supporting 500+ developers and processing 3B+ tokens daily.• Integrated AI-assisted tools (Claude Code, Glean) and Model Context Protocol (MCP) into the DevOps workflow. Architect autonomous AI Agents using the Claude Agent SDK and develop custom Agent Skills to automate complex IaC authoring and incident resolution.• Led the design, development, and operation of DocuSign\'s centralized secrets management platform based on HashiCorp Vault Enterprise, delivering four years of zero-downtime operations.• Built and scaled a Kubernetes-based Internal Developer Portal (IDP) utilizing Spotify Backstage, enabling automated self-service deployments for 30+ microservices across 18 K8s clusters.• Engineered integration between K8s clusters and HashiCorp Vault via Vault Secrets Operator, ensuring secure and compliant credential injection at scale.• Served as a critical responder for P0/Sev-1 outages, mitigating zero-day threats (Log4j) and maintaining 99.99% uptime with MTTR under 60 minutes.• Architected a self-service cloud automation platform leveraging Terraform, Docker, GitHub Actions, and Slack to streamline multi-cloud provisioning.
Education
East China University of Science and Technology
Bachelor of Business Administration (B.B.A.), Tourism Management
2005 — 2009
Eastern Michigan University
Master of Science (M.S.), Management Information Systems, General
2010 — 2012
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