Roger Gerber
Technical Service Manager at Armstrong World Industries
- Role
- Technical Service Manager at Armstrong World Industries
- Location
- Massillon, OH, US
- LinkedIn followers
- 500 followers
About Roger Gerber
50 years of flooring experience, with a focus on training.
Experience
Technical Service Manager
May 2012 — Present · Midwest, US
Specializing in jobsite inspections, failure analysis and troubleshooting, as well as identifying solutions for job failures. Interest in training flooring installers, sales representatives and builder\'s management in areas of complaint avoidance, greater customer satisfaction and successful management of installation services, leading to reduction of claims volume.Territory manager with in-depth knowledge of specification, installation, maintenance, and repair of hard surface floorcovering. Manage claims process and exposure to liability.Manage warranty claims across multi-state territory, for two of our largest distributors. Investigate, evaluate, and negotiate high-level warranty claims. Develop training materials and instruct distribution network on complaint prevention and resolution.
Skills
- Carpet Inspection
- Tile Inspection
- Hardwood Inspection
- Expert Witness
- Consultant for Flooring Problems
- Flooring
- Tiles
- Hardwood
- Carpet
- Inspection
- Training
- Materials
- Manufacturing
- Hardwood Flooring
- Sales
- Laminating
- Adhesives
- Coatings
- Building Materials
- Troubleshooting
- Purchasing
- Retail
- Sales Operations
- Wood
- Management
- Residential Homes
- Team Building
- Renovation
- Vinyl
- Millwork
- Laminate Flooring
- Product Development
- Sales Management
- Negotiation
- Cabinetry
- Construction
- New Business Development
- Woodworking
- Vct
- Contract Negotiation
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