Roger Euteneuer
- Role
- IT Service Desk Desktop Support Manager at Verus Mortgage Capital
- Location
- Andover, MN, US
- LinkedIn followers
- 500 followers
About Roger Euteneuer
IT desktop support/help desk manager with 30+ years of professional experience in the…
Experience
IT Service Desk Desktop Support Manager
Mar 2020 — Present
Responsible for the reliable and secure operation, daily management, troubleshooting and support of the of Verus network and server infrastructure as well as various other systems. Perform infrastructure upgrades and security improvements to help Verus meet its business needs. Serve as a single point of contact for IT-related requests and questions. Troubleshoot and resolve hardware and software issues including Windows desktop applications, email, and other technologies. Train users and troubleshoot Citrix cloud desktop environment-related issues. Monitor cloud activity and resources utilizing Cisco Director. Support Microsoft Office 365, Active Directory, and collaboration tools. Mange user accounts, email distribution lists, and security groups within Active Directory, and access to network shared resources.
Education
Brown College
Associate, Computer Systems Major
Skills
- Hardware
- Troubleshooting
- Computer Hardware
- Vendor Management
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