Roger Donald

WORK HISTORY

EDUCATION

SKILLS

ABOUT ROGER DONALD

I lead national-scale digital platforms in complex, regulated environments.I’m currently responsible for the strategic ownership, governance and evolution of NHS England’s web platform estate, treating the content management system (CMS) as core digital infrastructure rather than a publishing tool. My role spans product ownership, vendor strategy, roadmap prioritisation, service performance, and organisational change. I ensure the platform is secure, compliant, user-centred and fit for the future.I specialise in turning fragmented, content-led web estates into governed, user-driven digital services. This means setting clear standards for UX, accessibility, content and security; embedding evidence-based decision-making through analytics and user research; and enabling teams across a large organisation to operate safely and independently within strong central guardrails.A significant part of my work involves operating under public-sector constraints: procurement regulation, legacy platforms, political sensitivity, and risk management. I’m experienced at building business cases, negotiating enterprise SaaS contracts, and balancing transformation with service continuity at national scale.I work most effectively where strategy meets delivery; aligning organisational goals, user needs and technical reality. Increasingly, my focus includes preparing web platforms for an AI-mediated future, ensuring content is structured, authoritative and reusable across federated systems and emerging agent-based services.My background combines hands-on digital delivery with senior leadership, making me comfortable operating with boards, suppliers, policy leaders and multidisciplinary teams alike.Outside of work, I have a keen interest in yacht racing winning the Rolex Swan Cup Worlds (Classic Division 2014), and Gazprom Swan Europeans (Class C - 2013 & 2015).