Roger Dolese

Franchise Systems Consultant Code & Rate Consultant @Express Employment International

Oklahoma City, OK, US

The Franchise Systems Consultant requires a high level of discretion and independent judgment. The FSC takes a high volume of telephone calls daily and must accurately answer and advise franchise offices on topics covering all aspects of the business. The FSC’s responses will have a direct effect on each franchise’s operations, profit and loss, legal compliances and reputation and community standing. While working in a high-stress environment, the FSC must ask probing questions to accurately determine the scope and nature of any problem and then research, coach, train and assert that solution as needed. The FSC acts as a payroll supervisor for a multimillion dollar staffing company operating in virtually every state in the U.S, and will manage office adherence to federal and state wage-and-hour laws and coaching the office to use best practices.The FSC is expected to identify and resolve the vast majority of issues confronting our offices and employees. Despite comprehensive policies and procedures set for the franchise businesses, the FSC must recognize that unforeseen situations will arise on a regular, if not daily basis. Because of this, the FSC is delegated authority as a de facto manager to direct the franchise and, where necessary, correct franchise actions. The FSC must often exercise this authority absent specific direction or existing policy, operating from an understanding of the business model.Code & Rate Consultant deals directly with assigning workers compensation codes to jobs based on calculation of risk environment. Works with Risk department and Franchises to get accurate workers comp code and rate based on state rules and regulations which varies state to state.

Belmont University

Bachelor of Business Administration (BBA), Business Administration and Management, General