Roger Dawson

About Roger Dawson

I have over 25 years experience leading teams, managing operating budgets, developing talent, integrating new technologies and providing exceptional service to both internal and external customers. I love what I do and I enjoy working as part of a team that achieves goals and business objectives.Throughout my career I have ascended from Manager to Director using a combination of analysis, customer relations and a personable approach to leadership and workforce management. I believe that this has played a role in my success as Manger, Director, Professional, and Leader.Here are a few of my career highlights:Management: Oversaw performance and development of direct reports and cross functional teamsLeadership: Created and implemented new systems integrations. Project Manager over system conversions and organizational change initiatives. Providing global leadership to Centers of Excellence teamsFinancial: Managed the operations budget for all global technical support teams totaling $18 million annuallyCustomer Relations: Performed problem resolution and account management duties for several clients and customer\'s increasing customer retention and business opportunitiesDevelopment: Provide guidance, leadership, and support to team members assisting with their professional and personal development strategies which creates a more engaged and stronger workforce

Experience

1. Senior Director Global Technical Support

   Archer Integrated Risk Management

   Feb 2015 — Present · Overland Park, KS, US

   Provide leadership to the Global Technical organization that provides best in class Technical Support, Dedicated Support Services, and Customer Escalation Management to customers of Archer Integrated Risk Management.