Roger Auger
Credit Union Leader | Vice President | Branch | Contact Center | Chat | Online Account Opening Strategy | Digital Transformation | Project Management | Senior Customer Success Manager
- Role
- Senior Customer Success Manager at MeridianLink
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Roger Auger
With years of progressive leadership in the credit union industry, I specialize in…
Experience
Senior Customer Success Manager
Jul 2025 — Present
As Senior Customer Success Manager, I manage a portfolio of 40 financial institutions generating over $8 million in annual revenue. I deliver executive-level business reviews, benchmark performance against peers, and provide strategies to enhance digital account opening and lending operations. Using Salesforce and Gainsight, I track communications and outcomes to ensure measurable results and stronger client relationships.
Education
California State University, Long Beach
Bachelor of Science
California State University, Long Beach
Master
El Camino College
Associates Degree of Science
Skills
- Cross Selling
- Symitar
- Powerpoint
- Microsoft Excel
- Credit
- Consumer Lending
- Outlook
- Check 21
- Microsoft Word
- Mortgage Lending
- Document Management
- Banking
- Risk Management
- Loans
- Credit Unions
- Retail Banking
- Visio
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