Roger Akers
- Role
- SVP Global Contact Center Operations at NAVEX
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Roger Akers
I wake up every morning thinking about what I need to accomplish personally and…
Experience
SVP Global Contact Center Operations
Aug 2012 — Present
As SVP of Global Contact Center Operations, I am accountable for the successful operation and overall management of the company\'s contact center operations in the US, Europe, Central and South America. In addition to leading and developing a team of contact center professionals with varying experience, I support the company and our customers in achieving contracted service levels and overall customer satisfaction. While overseeing process improvement efforts in coordination with internal departments, my leadership will ultimately result in overall employee and customer satisfaction.
Skills
- Salesforce.com
- Call Center Development
- Start-Up Consulting
- Contact Centers
- Customer Retention
- Solution Selling
- Turnaround Specialist
- Bpo
- Strategy
- Sales Management
- Workforce Management
- Customer Satisfaction
- Outbound
- Management Consulting
- Team Building
- Inbound Marketing
- Operations Management
- Telecommunications
- Change Management
- Team Management
- Start-Ups
- Executive Management
- Performance Management
- Offshoring
- Call Centers
- Crm
- Sales
- New Business Development
- Business Development
- Leadership
- Lead Generation
- Sales Process
- Telemarketing
- Vendor Management
- Process Improvement
- Inbound
- Customer Experience
- Account Management
- Management
- Sales Operations
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.