Rogaciano Baptist Fernandes Liontm
WFM Manager @ Foundever | Team Development, Capacity Planning
- Role
- Investment Consultant at Axis Direct
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rogaciano Baptist Fernandes Liontm
With over 25 years of professional experience, including 21 years in workforce management and dialer operations, I currently contribute as a WFM Manager at Foundever. My expertise lies in workforce planning, capacity planning, and team development, which I apply to optimize organizational processes and enhance operational coordination. I am committed to leveraging my extensive experience in the ITES/BPO industry to drive efficiency and innovation in workforce management. By enabling collaboration and aligning operations, I aim to support my team and organization in achieving streamlined performance and impactful results.
Experience
Investment Consultant
Dec 2023 — Present · Mumbai, IN
Education
St. Andrew's College of Arts, Science and Commerce
S.Y.B'Com, Commerce
2000 — 2001
St. Blaise High School
SSC, English
1980 — 1994
University of Mumbai
Bachelor of Commerce (B.Com.), Management Group
2008 — 2009
Rizvi College of Commerce
HSC, Commerce
1996 — 1998
St. Xavier's College
F.Y.B'Com, Commerce
1999 — 2000
Skills
- Soft Skills
- Process Management
- Call Center
- Performance Management
- Dialer Management
- Bpo
- Call Centers
- Vendor Management
- Avaya Cms
- Aspect Dialer
- Mis
- Employee Engagement
- Workforce Management
- Customer Satisfaction
- Service Delivery
- Ensemble Pro Dialer
- Team Management
- Inbound Marketing
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