Rodrigo Tapia
Senior Account Manager
- Role
- Senior Support Account Manager at ServiceNow
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Rodrigo Tapia
Building Efficient Service Organizations that Enhance Customer and User Experience”Extensive experience in Software Support, IT change management process, and Secure Development practices, for end-to-end business innovation, following Agile and ITIL guidelines. Master of Business Administration Graduate with a Computer Engineering college degree. Secure Software Development Service Delivery Management Account Management Business Continuity & Disaster Recovery Planning Risk Assessment and Mitigation Program Management Partner Management Mergers and Acquisitions
Experience
Senior Support Account Manager
Sep 2021 — Present · Orlando, FL, US
Analyze customer business strategies, challenges, and IT landscape. Deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
Education
Universidad Nacional Autónoma de México
Bachelor of Science (B.S.), Computer Science
1997 — 2001
Crummer Graduate School of Business at Rollins College
Master of Business Administration (M.B.A.)
2004 — 2006
Skills
- Customer Support
- Enterprise Resource Planning (Erp)
- Pre-Sales
- Infrastructure
- IT Strategy
- Integration
- Business Process Improvement
- Pmo
- Pmp
- Leadership
- Business Process
- Databases
- Outsourcing
- Enterprise Software
- Enterprise Architecture
- IT Service Management
- Software Development
- Team Leadership
- Erp
- Software Project Management
- Crm
- Itil
- IT Management
- Solution Architecture
- Program Management
- Professional Services
- Oracle
- Requirements Analysis
- Business Intelligence
- Cloud Computing
- Saas
- Strategic Planning
- Agile Methodologies
- Management
- Project Management
- Unix
- Oracle Applications
- Oracle E-Business Suite
- Consulting
- Sql
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