Roderick Sayers

About Roderick Sayers

Senior Architect Director and multi-cloud Solution Architect with 18 years’ experience leading high-impact, data-driven product launches. Expert at bridging customer experience and operational efficiency for global platforms. Proven track record designing scalable internal tools, AI‑powered automation, and support workflows that improve resolution speed, reduce contact volume, and boost agent productivity. Known for leading cross-functional teams and designing AI‑powered internal tools and customer servicing platforms that improve resolution speed, reduce contact volume, and increase adoption across diverse, regulated environments.

Experience

1. Industry Cloud Products & Platforms

   Wipro

   Jan 2021 — Present · US

   Global Sustainability platform owner for Microsoft Cloud for Sustainability, AWS, Google, Salesforce NetZero, and ServiceNow ESG Workspace. Responsible for creation and implementation of Sustainability products to support carbon accounting and regulatory reporting. • Leads delivery of implementation programs for sustainability management and reporting solutions on the Microsoft Cloud for Sustainability platform. • Microsoft Cloud Expertise: Azure IaaS/PaaS/AI, Dynamics 365 platform, Power Platform (Power BI, Power Apps, Power Automate), Microsoft Fabric, Copilot Agents, Microsoft 365• Managed Services Leadership: SLA/KPI governance, ITIL service management, operational playbooks, incident reduction strategies• Advisory & Solution Architecture: Cloud migrations, hybrid enterprise architectures, security & compliance frameworks, industry cloud integration, disaster recovery

Education

• University at Albany

  Master of Business Administration (M.B.A.), Computer and Information Systems Security/Information Assurance

• University at Albany

  Master’s Degree, Computer and Information Sciences, General

  2002 — 2004

Skills

• Ssis
• Computer Hardware
• Compliance
• Software Development
• Analysis
• Vba
• Sarbanes-Oxley Act
• Internal Audit
• Microsoft Technologies
• Consulting
• IT Audit
• Microsoft Sql Server
• Key Performance Indicators
• Financial Accounting
• File Review
• Data Modeling
• Sql Azure
• Financial Analysis
• Business Intelligence
• Model Risk
• Financial Reporting
• Application Development
• Sox
• Enterprise Risk Management
• Accounting
• Performance Improvement
• Generally Accepted Accounting Principles (Gaap)
• Business Process
• Ssrs
• Microsoft Dynamics Ax
• Devops
• Analytical Skills
• Sas70
• Executive Reporting
• Data Analysis
• Gaap
• Windows Azure