Melanie C.

About Melanie C.

Currently pursuing a Bachelor\'s degree in Business Administration with a focus on Human Resources, I am passionate about creating positive workplace cultures and developing talent strategies that drive organizational success. With over 10 years of experience in customer service, I have honed essential transferable skills such as effective communication, problem-solving, and relationship-building. My background has equipped me with a strong understanding of diverse customer needs and the ability to foster collaboration across teams. As I continue my studies, I am eager to apply my skills in HR to help organizations enhance employee engagement and create a thriving work environment.

Experience

1. Motor Vehicle Specialist

   State of Connecticut

   Aug 2025 — Present · CT, US

   Processed 50–100+ daily transactions involving license renewals, State ID requests, and record updates, ensuring full compliance with state regulationsReviewed and verified high volumes of applications and legal documents for accuracy, completeness, and eligibility, reducing processing errors and delaysScreened applicants against suspension and eligibility records, ensuring compliance with licensing and registration requirementsDelivered high-quality customer service by answering 50+ daily inquiries regarding laws, procedures, and documentation requirementsCollected payments, balanced cash drawers, and prepared deposits with zero discrepancies in daily financial reconciliationMaintained accountability for secure handling of sensitive documents, funds, and state-issued materials, adhering to strict security protocols

Education

• Capella University

  Bachelor's degree, Business Administration and Management, focus in Human Resources

• Manchester Community College

  Associate's degree, Geology/Earth Science, General