Laura Bittencourt Rodrigues

Cx Operations Manager, Emea @Aspire

London, GB

Managing CX Operations across Aspire’s global (APAC) and expansion (EMEA) markets, focusing on regulatory readiness, customer protection, incident management, and operational resilience- Leading CX efforts for Aspire’s UK EMI licence: developed FCA-compliant policies, secured board approval, and driving Consumer Duty implementation across regions- Uplifting Aspire’s global Customer Protection framework to meet MAS and other regulatory standards, and uplift customer trust and safety- Building and scaling a global incident management framework; co-leading Operational Resilience squad with a two-year strategy to strengthen automation and response- Delivering monthly insights on escalations and risk trends to senior leadership and compliance committees.

Politechnika Krakowska im. Tadeusza Kościuszki

Master's degree in Innovative Chemical Technologies

Universidade Feevale

Bachelor's degree