Rodrigo Gonçalves
Sr Loyalty Strategy Manager @Marriott International
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WORK HISTORY
Sr Loyalty Strategy Manager @Marriott International
London, GB
EDUCATION
Escola de Hotelaria e Turismo do Estoril
High School, Tourism and Hospitality Operations
Hotelschool The Hague
Bachelor's Degree, Hospitality Management
SKILLS
ABOUT RODRIGO GONÇALVES
Passionate about hospitality innovation and customer loyalty, I specialize in developing strategic initiatives that enhance guest experiences, drive revenue growth, and strengthen brand affinity. With a strong foundation in luxury hospitality and loyalty strategy, I combine analytical expertise with creative problem-solving to deliver meaningful business impact.My journey began with Ritz-Carlton, where I developed a deep understanding of service excellence and guest engagement. Completing Marriott International’s prestigious Voyage leadership program further honed my skills in operational excellence and strategic leadership.With extensive experience in luxury hospitality operations, I have played a key role in elevating service standards, optimizing hotel performance, and enhancing guest satisfaction at leading brands. My expertise lies in the Rooms Division, where I ensured exceptional service at every touchpoint and fostered long-term guest and employee engagement.Currently, as Loyalty Strategy Manager at Design Hotels (a Marriott brand), I lead guest loyalty programs, strategical development, and revenue-driving initiatives. By leveraging customer insights, data-driven decision-making, and cross-brand collaboration, I help optimize retention and maximize guest lifetime value across a global portfolio.
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