Rodrigo Marques

About Rodrigo Marques

I provide first and second line technical support to internal staff working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Reliable, trustworthy and an excellent understanding of customer care through experience in various roles. Able to work productively and instinctively with good initiative. Excellent communication skills and ability to build relationships with colleagues and customers. Ability to prioritise and solve problems quickly and efficiently. Natural willingness to help. Organisation and time-management skills. Computer literate with strong knowledge of Microsoft Office 2010 and Microsoft Office 365. Experience of working with Microsoft Windows 10 and Microsoft Windows 11. Excellent working knowledge of Active Directory, Citrix, Remote Desktop Services. Experience of working in service-orientated company working towards KPI’s and SLA’s and experience of working in a firm-wide global transitional change.

Experience

1. Technology Support Analyst i

   Latham & Watkins

   May 2025 — Present · New York, NY, US

   In this role, I’m responsible for supporting the office by resolving complex issues related to desktops, laptops, and remote computing. I provide hands-on support for hardware, software, and end-user services, ensuring the smooth operation of desktop and notebook systems. I also manage Cisco Voice Over IP (VOIP) administration and maintain related equipment, along with handling printer and Multi-Functional Device (MFD) hardware setup and configurations.

Education

• IEFP Santigo do Cacém

  Diploma, Computer/Information Technology Administration and Management

  2002 — 2005

• IEFP Santigo do Cacém

  Diploma, Information Technology

  2004 — 2004