Rodrigo L.
Customer Service Representative i @City Of Winter Park
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WORK HISTORY
Customer Service Representative i @City Of Winter Park
Serve as a first point of contact for residents by phone, email, and in person, handling utility service requests, payments, account updates, and general city information.• Maintain up-to-date account information and service records using municipal software systems and CRM tools to ensure service accuracy and compliance.• Respond to resident concerns with professionalism and urgency, resolving issues related to utility billing, service interruptions, and account discrepancies.• Collaborate across departments to coordinate service orders, verify account data, and escalate complex concerns when needed.• Support operational efficiency by identifying patterns in resident feedback and recommending process improvements.• Uphold city policies and provide clear explanations of utility procedures, fees, and deadlines to promote transparency and resident trust.
EDUCATION
Seminole State College of Florida
Technical Certificate, Business Operations
Seminole State College of Florida
Bachelor of Business Administration - BBA, Business Communications
Seminole State College of Florida
Bachelor of Business Administration - BBA, Business Administration and Management, General
Seminole State College of Florida
Technical Certificate, Business Specialist
Seminole State College of Florida
Technical Certificate, Accounting Specialist
ABOUT RODRIGO L.
I work in municipal utility operations, where I analyze billing data, investigate account…
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