Rodrico Jackson

About Rodrico Jackson

Quality-focused logistics and operations leader with extensive experience in strategic planning, enhancing customer care, and driving operational excellence. Proficient in implementing scalable transportation strategies, optimizing fleet operations, and leading compliance efforts to meet and exceed service and quality standards. Recognized for developing high-performing teams and applying lean methodologies to foster continuous improvement. Adept at coordinating cross-functional operations to align with overall business objectives, with a commitment to boosting customer satisfaction, operational efficiency, and overall profitability.

Experience

1. Supply Chain Manager Ii (Middle Mile Performance)

   Amazon

   Jun 2025 — Present · Chicago, IL, US

   Oversee end-to-end delivery performance for Amazon carriers across the North American transportation network, implementing strategic process improvement strategies and developing solutions that mitigate risk within the freight execution process to elevate service standards and optimize cost efficiency. In tandem, develop and manage comprehensive transportation compliance programs for carrier partners, strengthening regulatory adherence and reducing DOT violations to uphold and exceed service expectations. Through consistent analysis of performance data and identification of operational trends, design and execute continuous improvement initiatives that reduce service disruptions and improve on-time delivery accuracy across the network. Additionally, cultivate and maintain strategic carrier relationships to develop fleet enhancement strategies that maximize short-term contract performance and build long-term network reliability.

Education

• Southern Illinois University, Carbondale

  Master of Public Administration (MPA), Workforce Development and Training

  2009 — 2011

• Southern Illinois University, Carbondale

  Bachelor of Science, Healthcare Management

  2004 — 2008

Skills

• Operations
• Healthcare Management
• Ms Office Suite
• Customer Service
• Research
• Training
• Human Resources
• Government Affairs
• Workforce Development
• Leadership Development
• Microsoft Powerpoint
• Budget Preparation
• Office Management
• Inventory Management
• Management
• Budgets
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Time Management
• Government
• Public Speaking
• Healthcare Compliance
• Public Health
• Leadership
• Event Planning
• Employee Management
• Medical Compliance
• Budget Development
• Public Administration