Rodrick McDonald

WORK HISTORY

EDUCATION

SKILLS

ABOUT RODRICK MCDONALD

With 20+ years of experience in impactful operational leadership, I have been integral to risk mitigation, as well as implementing emerging process improvements & developing diverse high-performing teams to deliver organizational growth. It is my passion to utilize my expertise in training & development, relationship building, & technology to deliver operational success. I am well versed in strategic planning & financial management, of which I have consistently proven across my advanced career.Key Highlights Include: Oversaw a team including 3 managers, 2 team leaders, and a 15-member matrixed Retail Mortgage Repricing Team located throughout Las Vegas, Des Moines, and Springfield, monitoring pricing exceptions submitted by the Southeast and Southwest sales divisions, ensuring code compliance Established an organizational priority for 2018 and 2019, executing the extension remediation project, addressing borrowers charged inaccurately between 2012 and 2019, and securing a resolution within 1 year Developed a strategic financial methodology and approval concerning the remediation dollars within the retail mortgage business line, achieving a $50M total within 2017, 2018, 2019, and 2020 Cultivated positive working relationships with team members, resulting in receiving a top 10% Fulfillment Leader’s award for team member connections generated from survey results Directed the Retail Fulfillment Performance Evaluation team, overseeing site implementation and efficiency within the Home Affordable Refinance Program (HARP), improving customer service from 50% to 78% in 2 years, becoming the #1 facility center in the countryContact me through this profile if you wish to connect.