Gabriele Rodolico
Emea Advanced Customer Capabilities Senior Manager @Johnson & Johnson Innovative Medicine
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WORK HISTORY
Emea Advanced Customer Capabilities Senior Manager @Johnson & Johnson Innovative Medicine
Responsible for building robust digital products strategies, as well as shaping the digital roadmap and capabilities. Responsible for deployment and deliver of digital solutions and customer capabilities that solve unmet customer needs and generate value through a fully integrate digital ecosystem. Responsible for Digital Customer Experience and Customer Connectivity, driving order automation, customer adoption (where applicable), compliance to legal & fiscal requirements and continuous improvement to achieve the regional order automation goals and deployment/alignment to the Global Digital CX Strategy.Responsible for the alignment of the Global Digital CX strategy within the Transcend Project, taking the digital lead as applicable.
EDUCATION
Liceo Scientifico
Licenza Liceale
Universidad Complutense de Madrid
Erasmus
Università di Siena
Bachelor in Economy, Economia e Commercio
SKILLS
ABOUT GABRIELE RODOLICO
Results-oriented Supply Chain professional with extensive experience in multi-national environments. Demonstrates strong analytical, technical, and organizational skills.Since 2005, I have been dedicated to Supply Chain functions, including six years in Customer Service roles at HP and Kellogg\'s, managing order-to-invoice processes across both front-office and back-office teams to improve key company KPIs. Skilled in the coordination and maintenance of SAP R/3 and EDI systems.From October 2011 to June 2012, I contributed to Kellogg\'s Iberia Demand Planning team, providing product-based market forecasts aimed at achieving targeted forecast accuracy and supporting sales delivery.Since June 2012, I have been with Johnson & Johnson, initially serving as the Iberia Customer Service Supervisor at Johnson & Johnson Medical. In 2016, I transitioned into a regional, cross-sector role supporting our EMEA Customer Service Teams across Medical Devices, Consumer, and Pharma divisions, with a focus on the deployment and implementation of various digital solutions projects.Currently, I hold the position of Senior Manager, Deliver EMEA Advanced Customer Capabilities.Core Skills:Customer Service & Order-to-Invoice ProcessesEDI & SAP R/3 System ManagementJDE 8.12Data Analysis & Business Intelligence ToolsDemand Planning & ForecastingService Level & Supply Chain Performance OptimizationLean DFSS Green Belt & FPX TrainedSupply Chain Efficiency & Continuous Improvement
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