Rodolfo Gonzalez

Experience

1. Accounts Receivable Analyst

   KONE

   Aug 2022 — Present

   Contact customers based on scheduled work plan via phone, fax or letter on all open balances to obtain prompt payment and identify and reconcile disputes. • Maintain clear and concise collection notes that accurately reflect the efforts taken to collect open balances, action taken to review and resolve disputes, names of people involved and next course of action. • Interface with respective KONE personnel to inform and reconcile issues affecting prompt payment. • Promptly identify delinquent customers and initiate action to place with third party collection agencies and legal intervention according to KONE policy. • Conduct risk analyses on customers who exhibit consistent delinquent payment practices, and recommend reducing credit limits and holding shipments in an effort to minimize bad debt exposure and improve DSO. • Process credit memo request as required to resolve pricing discrepancies and maintain accurate customer account balances. • Review aging report monthly to identify and request clearing of small balances as a result of partial payments based on approval guidelines. • Evaluate the effectiveness of the collection process and make recommendations to improve cash flow, reduce past dues in an effort to achieve overall corporate objectives. • Provide monthly reports as directed by Branch Manager and/or KONE

Skills

• Team Building
• Microsoft Word
• Customer Service
• Process Improvement
• Training
• Event Planning
• Business Process Improvement
• Customer Satisfaction
• Microsoft Office
• Management
• Microsoft Excel
• Public Speaking
• Time Management