Rodney T. Jones

About Rodney T. Jones

I consider myself an education enthusiast with a positive reputation for \"shaking things up\" across different educational domains.Classroom Teaching: Spent several years in the classroom, making learning fun and empowering students to shine.School Level Administrator: I\'ve worn the school leader hat and have a interesting experiences and proven tactics for improving school life for students and boosting staff morale.District Level Administrator: Played my part in changing \"the system,\" always fighting for fair play and better outcomes for all students.Non-Profit Director: Leading the charge in a national non-profit, rallying like-minded champions to tackle educational challenges head-on and make a real difference in all communities, particularly those unfairly but traditionally underserved.EdTech Startup Leader: Executive leader in the world of educational tech startups, supporting the work of crafting and launching tools that make teaching and learning a breeze and student lives better everyday. I\'m finding purpose in making the startup scene work for education.I lead with compassion and patience, and I stay excited about learning new things. Everyday is an opportunity to get a little smarter.

Experience

1. Executive Director of Customer Success

   Impacter Pathway

   Jan 2024 — Present · Irvine, CA, US

   Client Success | Program Implementation | Customer Service | Technical SupportDeveloping and supporting strategy for program implementation and customer success for Impacter Pathway, ed-tech startup that leverages artificial intelligence and machine learning tools and students\' natural language to provide social-emotional learning insights around character development and value formation.Customer Journey & Customer Success: Development and initiation of pre-Series A startup company’s full customer journey, Impact Plans (customer success and customer growth plans), customer success management playbooks for relationship building, partnership reviews, risk and renewal tracking.Implementation Lead: Primary customer-facing program implementation lead for participating partnerships. Leading school site visits for research and high-touch support. Daily oversight of ticketing system and chat bot, company inbox, student response reports and flagging. Sales Support & Professional Development: Cross-team collaboration for partner hand-off, product demonstration, professional development and delivery through in-person and virtual synchronous experiences and online asynchronous modules, email marketing campaigns and analysis of communication analytics.Product Management: Support for product development and marketing, development of online Knowledge Base articles and videos, reinforcing brand standards in product deliverables, user testing, and feature deployment. Direct collaboration with technical developer team to continue improvement of user experience with Impacter Pathway digital platform.Communications: Lead for direct-to-school communications for program assurance (implementation), feature releases, professional learning.

Education

• Tarleton State University

  Master of Education, Educational Administration

  2002 — 2003

• The University of Texas at Austin

  Bachelor of Science, Applied Learning and Development, Elementary Education/English

  1996 — 1999

Skills

• Professional Learning Communities
• Teaching
• Curriculum Development
• Classroom
• Educational Leadership
• Social Media
• Differentiated Instruction
• Educational Technology
• Instructional Design
• Special Education
• Elementary Education
• Lesson Planning
• Literacy
• Classroom Management
• K-12
• Public Speaking
• Teacher Training
• Staff Development
• Tutoring
• Instructional Technology
• Program Management
• Curriculum Design