Rodney Reddy

Information Technology Service Delivery Manager @Eclat Integrated Software Solutions, Inc.

Delta, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2020 — Present

Information Technology Service Delivery Manager @Eclat Integrated Software Solutions, Inc.

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Houston, TX, US

EDUCATION

1980 — 1992

St Patrick's High School

SSC, Secondary Education

1997 — 2002

Osmania University

Bachelors

1992 — 1994

Loyola Academy- Secunderabad

Board of Intermediate Education, MPC

SKILLS

IT OperationsVendor ManagementActive DirectoryWindows ServerOperations ManagementService Delivery ManagementIT Service ManagementDisaster RecoveryBusiness Process ImprovementService ManagementService DeskProcess ExcellenceChange ManagementProblem ManagementPmpService Level AgreementsIncident ManagementProcess ManagementCitrixInformation TechnologyOutsourcingInformation Security ManagementTransition ManagementIT StrategyBusiness ProcessOffshoringProcess ImprovementSecurityIso 27001Six SigmaProcess ConsultingSlaItil CertifiedBusiness ContinuityManagementTeam LeadershipProject DeliveryBpoTeam ManagementIso 20000

ABOUT RODNEY REDDY

Over 23 years of functional experience in Service Delivery Operations Management, Stakeholder Management, Business Analysis, Reporting, Budgeting, FTE and Transition Management, Risk Management Reporting, Six Sigma Rigor, I am highly adept at diplomatically facilitating discussions and negotiations with stakeholders and led cross-functional teams. With excellent analytical, communication and collaboration skills I created customer centric environments and redefined processes to align with 6 Sigma, In-depth experience in recruiting, developing, and directing high-performing teams and cultivating long-term relationships with diverse clients. Proven talent for operating in Agile/Scrum environments, providing exceptional SDLC management, and ensuring optimal quality across all project deliverables Specialties: ITIL V3 Expert,GB Trained and Tested,Lean Certified,

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Rodney Reddy — Information Technology Service Delivery Manager at Eclat Integrated Software Solutions, Inc. in Delta, BC, CA | Unifers