Rod Neumann
Director of Technology at West Valley School District
- Role
- Director of Technology at West Valley School District
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Rod Neumann
Highly experienced Information Technology leader with a unique mix of current technical skills and leadership abilities. Proven track record of using excellent communication and organizational skills to improve IT Department efficiencies and implement complex projects. Seasoned director with a proven track record to recruit and develop outstanding teams delivering award winning customer support. Strong negotiating skills and business acumen with the ability to work independently.
Experience
Director of Technology
Aug 2012 — Present · Millwood, WA, US
LEADERSHIP SKILLS- Operational oversight of a lean department consisting of six employees including system administrators, field technicians and administrative support with an annual budget of more than in direct support of more than customers and networked devices- Innovate, develop, and drive strategic initiatives surrounding a successful technology levy that provides funding for hardware, software and salaries as voted on and approved by the local community- Well informed of emerging industry trends and regulations affecting tech operations such as ITIL, ISO/IEC security, privacy and data protection to remain compliant- Utilize key performance indicators to direct work flow and improve processes- Strong attention to detail throughout the end to end process of project management; planning, budgeting, purchasing, scheduling, installation, tracking & communication - Assist colleagues in solving complex problems; using analytical thinking, tools, and judgement to identify innovative solutions while providing top-notch customer service- Develop documentation and standard operating procedures- Create and provide in-person and digital training to encourage a culture of security awareness and willingness to adopt emerging platforms TECHNICAL SKILLS- Configuration of network switches & routers (Cisco, Aruba, Brocade), wireless access points, VOIP switches (Mitel, ShoreTel, Harris)- Strong knowledge of Microsoft, Apple and Google operating systems, cloud-based services, desktop & laptop computers, audio/video conferencing systems- Hands-on installation of network cabling (Cat-5 & fiber), building security systems, video surveillance in accordance with ITIL regulations- Expert troubleshooting skills utilizing the OSI model and years of experience- Helpdesk management; ticketing triage, root cause analysis & incident reviews- Active Directory, DNS, DHCP, TCIP/IP, VLANs, VPN, ACLs, Routing Protocols (RIP, OSPF, BGP, EGP, HSRP)
Education
Community College of the Air Force
Associate's Degree, Electronics
1990 — 1998
University of Phoenix
BSIT, Information Technology
2008 — 2010
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