Rodney Ford

About Rodney Ford

Since the start of my transition into the energy industry as a client relationship…

Experience

1. Client Relationship Analyst

   Austin Energy

   Jul 2014 — Present · Austin, TX, US

   Proficient navigating through the notebooks of Oracle’s Utility Customer Care and Billing (CC & B) system. Broad knowledge of Austin Energy billing process as it relate to the person, account, Service Points and Service Agreements. Perform Double Fee Adjustment on accounts to accurately bill customers. Solid understanding of canceling and reissue of bills. Ability to successfully analyze and resolve minor, escalated and major consumer and citizen issues. Ensure appropriate and needed action on the customer’s utility account are taken using intensive investigation. Initiate and process High/Low billing adjustments and account corrections in accordance with established proceduresPerform analysis of consumer issues such as tampering, crossed meters, stopped meters, water and electric usage. Ability to successfully perform in a high-volume, fast-paced, task-driven environment while ensuring the accuracy, efficiency and integrity of energy information. Obtain utility metering data to create energy consumption reports Analyze energy consumption and identify energy saving opportunities. Perform analysis of utility meter data using electronic databases and Excel spreadsheets. Build rapport, listen, and clarify customer concerns from escalated issues

Skills

• Government
• Microsoft Office
• Training
• Troubleshooting
• Technical Support and IT Solutions
• Process Improvement
• Analysis
• Change Management
• Project Planning
• Proposal Writing
• Budgets
• Strategic Planning
• Team Leadership
• Program Management
• Working Knowlege of Sql, Css, Php, Db2/Utilities, Asp.net and Dreamweaver
• Operations Management
• Security
• Networking
• Access
• Software Documentation
• Project Management
• Html and Other Internet Marketing Tools
• Leadership
• Management
• Team Building