Rodney Shack

Technical Escalation Manager @EcoOnline

Warrington, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Technical Escalation Manager @EcoOnline

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Liverpool, GB

EDUCATION

1983 — 1988

Heron Wood/ The Connaught School

NA, GCES - General

1988 — 1990

Farnborough Sixth Form College

NA, Graphic Design - A Level

SKILLS

Help Desk SupportBlackberry Enterprise ServerCustomer ServiceVmwareActive DirectoryService ManagementService DeskWindows ServerWindows 7ManagementIT OperationsMicrosoft ExchangeIT ManagementServersItilProject ManagementIT Service ManagementChange ManagementService DeliveryTechnical SupportOutsourcingCitrixTeam LeadershipCall CenterIncident ManagementSlaDisaster Recovery

ABOUT RODNEY SHACK

I’m a confident and cheerful leader who thrives in both independent and team environments. With a strong sense of organisation and a self-motivated mindset, I take pride in delivering high-quality results and seeing tasks through to completion. I’m adaptable, assertive when needed, and always eager to learn and grow through new challenges.I bring a reliable, honest, and respectful approach to everything I do, with a can-do attitude that lifts those around me. Whether I’m following direction or taking initiative, I stay focused on outcomes and people—because I believe great leadership is built on trust, collaboration, and shared success.Above all, I love working with people. Whether it’s unlocking individual potential, strengthening team dynamics, or driving successful delivery, I lead with purpose, positivity, and a genuine passion for helping others succeed.

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Rodney Shack — Technical Escalation Manager at EcoOnline in Warrington, GB | Unifers