Rodney M.
Sr. Training Manager @ 247.ai | Customer Success Expert
- Role
- Sr Training Manager at [24]7.ai
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rodney M.
I am a Sr. Training Manager at 247.ai, a leading provider of customer engagement solutions. With over 10 years of experience in the telecom industry, I have led and managed global training teams and projects that enhanced customer satisfaction and retention. I hold a PGDM in Business Analytics, an AME Certification in Aerospace Engineering, and a Project Management Certification from Simplilearn.My core competencies include Customer Success, Stakeholder Relations, CRM, and Business Analytics. I am passionate about learning and development and have mentored and coached many individuals to achieve their career goals. I have also established training practices and standards in new sites, and have contributed to the Center of Excellence for Training at [24]7.ai. My mission is to deliver high-quality training programs that align with the company\'s vision and values, and that empower our clients and employees to succeed.
Experience
Sr Training Manager
Feb 2023 — Present · Bengaluru, IN
Education
VSM Aerospace
AME Certification, Aerospace Ground Equipment Technology
2006 — 2010
Alliance University
PGDM, Business Analytics
2015 — 2017
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