Rodney Knepper
Operations Manager @Lowe's Companies, Inc.
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WORK HISTORY
Operations Manager @Lowe's Companies, Inc.
Chambersburg, PA, US
EDUCATION
Southern Huntingdon County HS/MS
Business Administration and Management, General
SKILLS
ABOUT RODNEY KNEPPER
Retail Management professional with extensive experience in the home improvement store industry with demonstrated successes in providing leadership and management throughout the entire store. Demonstrated skills include Merchandising, Operations, Sales Analysis and Reporting, Project Management and Delivery, Drive Culture and Diversity, 2019 Store of The Year-Chambersburg 0706.• Experiences include:• Inventory Control • • Retail Product Sales Initiatives • Employee Volunteerism Programs. •Strategic Planning• Auditing and Control • • Work Force Management & Development.• Driving Employee Engagement • Driving retail Dash Board and Metric Performance.2023 Number One store in the district to Increase Employee Survey Results• Current Role Responsibilities include but not limited to:• Training new Department Supervisor in Receiving• Train, Support and Development Receiving Clerk• Coaching, Retraining & Developing Receiving Team • Revising work flow in Receiving Area to improve and exceed corporate standards• Ensure CRT Program is in place and working efficiently• Oversee daily operations and tasks of the Delivery Team• Handle daily operations of Delivery Coordinator in their absence• Ascertain that all deliveries are being completed and follow up on any issues• Address and provide resolution to any Customer Complaints • Payroll Management• Interviewing and hiring potential individuals to fill open positions• Motivate Staff to increase LTR scores and Pro Loyalty Program• Stimulate Employee Engagement• 2022 2nd place District top 10 in region 7 winner for Pepsi Front End Contest (store 2409• Drive Daily Matrices• 2023 Front End Dashboard ranked 2nd for the year• Reduced Workman Compensation Claims in 2023• 180 day Safety Celebration; Quarter Two, 2023, 2024• Best Inventory Controls in the District in 2023• Best Shrink Reductions in 2023• Spring, 2023 Lowe’s University ASMLE Class• April, 2024 Lead region one, Northern Division to achieve 2nd place companywide for the most credit cards applications processed and opened•Lowe’s Advanced Operations Academy Class; Spring, 2024Managed Front End Staffing including Customer Service, Cash Office, Internet Sales; Receiving & Delivery Operations, Pricing, RTM Operations, Overnight Stocking & Unload Teams Interview new potential employees in addition to coaching & development of current staff Manage monthly report of store Manage Merchandising Oversee Customer Service Survey Percentages with process improvement strategies Oversee PUIP Processes Working to Meet Company Metrics
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