Rodney Garrison
Sr. Manager, Information Technology at Charter Communications
- Role
- Sr Manager, Tier Ii Application Support and Computer Operations at Charter Communications
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Rodney Garrison
Highly motivated IT Sr Manager with success at overseeing people, processes, applications, services and vendors in medium to large corporate environments. Areas of Experience: • Spectrum Retail Store IT Support • IDM Support • NetIQ • Outlook • Tidal Enterprise Scheduler • Digital Phone Provisioning Issues End to End • SpectrumTV Platform Issues • MyAccount Services (Business and Residential) • Audit Compliance (External & Internal Control; PCI; SOX) • Enterprise Application and Service Support and Management • Budget Forecasting and Adherence • Ticketing Systems (Remedy, Issuetrak, ServiceDesk and ServiceNow) • Change Management • Computer Operations (Mainframe; Mid-Range and Distributed Systems) • Cross-team Leadership and Project Management • Help Desk/Support Desk Management • Incident Management • Procurement of Hardware, Services and Software • Vendor Management
Experience
Sr Manager, Tier Ii Application Support and Computer Operations
Feb 2019 — Present · Charlotte, NC, US
Manage two teams which includes Tier II App Support and Computer Operations. Below list some of the job functions.• Retail Store Support• IDM Support• First Line Support for our Internal Customers• Provide Support to 90% of Applications Enterprise Wide• Digital Phone Support• Exchange Support• Automation Scheduling Support• Project Management
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