Rodion R.

WORK HISTORY

EDUCATION

ABOUT RODION R.

Experienced Product Support specialist with a diverse background in customer service and B2B SaaS. With over a decade of combined experience, I have honed my skills in delivering exceptional support and driving business success in various international markets.Some most recent examples include- Orchestrated seamless platform migrations for 30+ client accounts, ensuring minimal disruption to operations and maximizing data integrity- Optimized ETL processes that reduced monthly file failures from 750 to 320, representing a 57% improvement in reliability and data integrity which enhanced operational efficiency for our clients- Identified the longstanding cause of data discrepancy between the input and output data for the platform\'s third-largest account, resulting in a significant reduction of the margin of error from 3.5%-3.8% to 0.3%-0.2% on a monthly basisI thrive in dynamic environments where I can leverage my expertise to make a meaningful impact. I am enthusiastic about opportunities that allow me to collaborate with cross-functional teams, solve complex challenges, and drive continuous improvement.Outside of work, I enjoy experimenting with new recipes from Ukrainian, Filipino and Mexican cuisines, but my true passion is making salads. Also, while cooking I tune into listening to my favorite podcasts, Morning Kombat, immersing myself in thought-provoking discussions on topics ranging from sports to science or to simply share a good laugh or two.I love connecting with new people, so feel free to reach out to me at r••••••••@gmail.com or here on LinkedIn!