Francisco Rodriguez
IT Specialist
- Role
- Information Technology System Administrator at Edward Law Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Francisco Rodriguez
Skilled Service Desk Analyst with 7 years\' experience in providing customer and technical support. Eager to implement cost-effective and productive solutions while maintaining the integrity of company-based compliance, policies, protocols, and procedures.
Experience
Information Technology System Administrator
Nov 2024 — Present · Houston, TX, US
Serve as the sole IT administrator responsible for all technology operations across the firm• Administer and manage Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, user lifecycle management, licensing, and security policies• Oversee identity and access management, including onboarding/offboarding, MFA enforcement, and role-based permissions• Manage and maintain cloud-based legal case management system (Filevine), ensuring user access, workflow configuration, and operational stability• Administer RingCentral VoIP system, including call routing, extensions, compliance recording, and user provisioning• Manage Adobe Creative Cloud enterprise licensing and user administration• Install, configure, and maintain network infrastructure equipment, including switches and connectivity troubleshooting• Provide Tier 1–3 end-user support for all hardware, software, and cloud services• Coordinate with external vendors and service providers (telecom, SaaS platforms, ISP) to resolve outages and performance issues• Ensure data security, system reliability, and operational continuity for all firm technology systems
Education
Cypress Creek High School
HS Deploma, History
2006 — 2009
MYCC (My Computer Career)
Associate's degree, Applied Sciences
2017 — 2019
MYCC (My Computer Career)
Information Technology Specialist
2017 — 2017
Retail Ready Career Center
EPA Certifcation, NATE Certifcation (Gas Furnace, and Chillers), Heating, Air Conditioning, Ventilation and Refrigeration (HAC, HACR, HVAC, HVACR)
2016 — 2016
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