Roderick Roberson
Sales Development Representative
- Role
- Remote Retirement Support Specialist Team Lead at American United Life Ins Co
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
Experience
Remote Retirement Support Specialist Team Lead
May 2017 — Present · Milwaukee, WI, US
Handle all incoming and outgoing customer phone callsRespond to email, voicemail and chat inquiries from customersProvide high-quality, customer-focused answers by educating customers account opening, distribution, investment processes, IRAs and IRS codesHandle troubleshooting inquiries for Web and Online issues including consult with customers to support easy navigation of the available online tools, from checking an account balance to submitting claims.Accountable for resolving issues without management intervention to remove barriers for the memberAccountable to protect sensitive customer information with discretionResponsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlinesMaintain a professional approach to client service, consistent with Inspira protocol and service levels.Other duties as assigned
Education
CourseCareers
Technology Sales, Information Technology
Lynde and Harry Bradley Technology & Trade High School
High School Diploma, Communications
2004 — 2008
Skills
- Data Entry
- Management
- Team Building
- Microsoft Word
- Process Improvement
- Outlook
- Strategic Planning
- Job Fairs
- Customer Service
- Coaching
- Training
- Credit
- Public Speaking
- Powerpoint
- Sales
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