Rodel Doria

About Rodel Doria

AI Agentic Product Manager | Self-Coding Technical Leader | AI Systems ArchitectI bridge product strategy with hands-on technical execution, specializing in building and scaling agentic AI systems. As a self-coding product leader with global enterprise experience, I architect, prototype, and ship AI-driven solutions using Python, LLMs, and modern AI frameworks. TECHNICAL EXPERTISE:• Agentic AI Systems & Multi-Agent Orchestration• Generative AI: LLMs, RAG, Prompt Engineering, Fine-tuning• Self-Coding: Python, API Development, Data Pipelines• Conversational AI: Voice Interfaces, NLP, STT/TTS• AI Infrastructure: Cloud Architecture (AWS, Azure), MLOps PROACTIVE LEADERSHIP & GLOBAL IMPACT:• Led IT Product Management for Salesforce BT Platform across 10+ global acquisitions• Architected agentic AI systems automating complex workflows at enterprise scale• Built production-grade voice interfaces and data pipelines from concept to deployment• Championed cross-functional collaboration between engineering, data science, and business MEASURABLE RESULTS:• 30% operational efficiency gains through AI-driven system integration• 25% customer satisfaction improvement via timely feature delivery• 50% scalability enhancement in post-acquisition IT governance OPEN TO:• Product Manager, Senior PM, Director/VP Product roles (AI/Technical focus)• Consulting & Advisory engagements (pro-bono for qualified startups)• Interim leadership roles requiring immediate impact• Remote leadership | Open to relocation globally• Cutting-edge AI agentic systems, LLM platforms, technical product rolesI thrive where I can code alongside engineers while driving strategic product decisions. Let\'s build the next generation of intelligent systems together.

Experience

1. Senior IT Product Manager, IT Senior Product Manager, Infrastructure and Enterprise Services

   Salesforce

   May 2025 — Present · Seattle, WA, US

   Leading strategic IT product management for enterprise Business Technology Platform with focus on next-generation ITSM transformation. Defining product vision and roadmap for agentic AI integration into IT Service Management operations. Conducting discovery, stakeholder alignment, and technical architecture planning for Agentforce-powered autonomous agent deployment.Current Scope & Initiatives:Defining agentic ITSM product strategy for autonomous IT service delivery transformation across ServiceNow and Salesforce platformsConducting technical discovery for multi-agent orchestration framework to automate incident management, change management, and CMDB governanceDesigning agent governance framework establishing policies for responsible AI deployment, compliance controls, and human-in-the-loop escalationDeveloping business case for AI-powered incident management with projected MTTR reduction and cost optimization modelsArchitecting process improvements integrating agentic workflows across Incident, Problem, Change, and Knowledge ManagementEstablishing AI governance requirements defining ethical AI policies, bias monitoring, explainability standards, and agent performance SLAsCreating technical roadmap for Agentforce integration with ServiceNow ITSM including agent design patterns and deployment strategyBuilding stakeholder alignment across IT leadership, security, compliance, and engineering teams for agentic transformation visionProduct Management & Planning:Leading cross-functional discovery with engineering, architecture, security, and business teams to define agent use cases and requirementsConducting competitive analysis of agentic AI solutions in ITSM space and emerging Agentforce capabilitiesDeveloping success metrics framework for agent performance monitoring including accuracy, response time, and user satisfaction

Skills

• Business Process Improvement
• Middleware
• Software Licensing
• Citrix
• Websphere Application Server
• Contract Management
• Microsoft Office
• Application Lifecycle Management
• Information Technology
• Troubleshooting
• Software Project
• Program Management
• Release Management
• Business Analytics
• Microsoft Product Studio
• Business Information Management
• Software Implementation
• Software Configuration Management
• Servicenow
• Kpi Dashboards
• IT Procurement
• Software Asset Management
• Itil Certified
• HR Strategy
• Server Configuration
• IT Management
• Tableau
• Risk Management
• Team Management
• Software Documentation
• Sdlc
• Integration
• Sql
• Visio
• Itil Service Strategy
• Itil Process
• Bmc Remedy Ticketing System
• Product Management
• Customer Support
• Project Management