Rodrigo Aragon
- Role
- Marketing Live Chat Specialist at Insight
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Marketing Live Chat Specialist
Feb 2022 — Present
Analyze live chat and chatbot performance using the Drift platform and devise strategies to increase the volume and quality of conversation and marketing qualified leads, conversions and won revenue across insight.com and tigerdirect.com- Establish the best behavioral triggers and UX elements to effectively engage with clients via chat and self-service initiatives on the site- Perform ongoing updates to the knowledge base, an internal and external knowledge repository (FAQ) that is interactive and dynamic.
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