Rod Mojica
IT Senior Specialist.
- Role
- IT Sr Client Support Tech Temp Contract at Robert Half
- Location
- Rancho Cucamonga, CA, US
- LinkedIn followers
- 500 followers
About Rod Mojica
IT Systems Analyst, IT Technical Support, IT Systems Specialist, IT Systems Administrator.Analytical IT systems administrator with over 25 years of experience in resolving complex issues in a Windows environment for a large international enterprise with thousands of local and remote users. Customer focused individual who can troubleshoot, resolve, and document users help requests for desktops, laptops, mobiles, networks and various hardware types and other peripheral problems. Able to maintain new and legacy applications and operating systems, updates, installations and configuration documentation. Prioritize outstanding issues and manage user expectations. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Levelheaded and calm in stressful situations with well-developed people skills. Dedicated professional with the ability to undertake miscellaneous projects in addition to regular technical support duties.
Experience
IT Sr Client Support Tech Temp Contract
Mar 2024 — Present · San Dimas, CA, US
Asset Management, asset tracking, inventory, imaging and deployment covering laptops, desktops, mobile devices, monitors and other peripherals. Installation, maintenance and troubleshooting of various software (Office 365, Adobe Creative Cloud, SaaS, VDI, Citrix), remote access RSA, VPN systems communication apps WebEx, Teams, Jabber, RDC, Beyond Trust. Inventory and software distribution – client management-Ticketing system SNOW.
Education
New Horizons Computer Learning Centers
Microsoft Networks, Active Directory, Microsoft Networks, Active Directory.
2002 — 2003
Fullerton College
Computer Technologies & Web Design
2000 — 2002
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