Rod McKinley

WORK HISTORY

EDUCATION

SKILLS

ABOUT ROD MCKINLEY

Hi, I’m Rod McKinley – a Service Operations Analyst with a passion for transforming workflows, optimizing efficiency, and delivering exceptional customer experiences in the commercial vehicle repair industry. Since beginning my career in 2002, I’ve built extensive expertise supporting operations for trucks, trailers, generators, marine equipment, and off-highway vehicles. I thrive on turning challenges into opportunities for growth and innovation. What sets me apart?I bridge the gap between technical operations and strategic problem-solving. My ability to analyze complex processes, identify inefficiencies, and implement data-driven solutions has directly improved service outcomes across multiple locations. Whether it’s piloting new mobile service applications, streamlining diagnostic tool integration, or diving into SQL databases to extract actionable insights, I approach each task with precision and purpose. Key Achievements: • Spearheaded the successful rollout of a mobile service app pilot, improving repair order accuracy and streamlining time-tracking processes. • Enhanced data-driven decision-making by developing intuitive Power BI dashboards and leveraging Power Query for advanced analytics. • Partnered with cross-functional teams to implement enhancements to Karmak Fusion, improving workflows for technicians and service advisors company-wide. • Improved collaboration across departments by developing workflow enhancements that reduced service bottlenecks and boosted customer satisfaction. • Delivered actionable insights that increased operational efficiency and elevated the customer experience. Continuous Learner:From SQL querying to leveraging emerging diagnostic technologies, I’m constantly expanding my skill set to stay ahead of the curve. Whether exploring AI-driven solutions to improve service recommendations or collaborating on process automation tools, I strive to future-proof operations in the ever-evolving heavy-duty truck and equipment industry. A Little About Me:When I’m not analyzing data or solving operational challenges, you’ll find me cheering on the Detroit Red Wings. My passion for hockey reflects my professional drive – always striving for precision, teamwork, and achieving big goals.🤝 Let’s Connect:I’m always open to sharing ideas and learning from others in the industry. If you\'re looking to collaborate on improving workflows, integrating cutting-edge technology, or elevating customer satisfaction, let’s chat!