Rod Desch

Sr Account Manager @OneAmerica Financial

Managed a client base of 800+ employer groups ranging is size from employees, with an annual premium of $24M. •Maintained broker and customer relations within my assigned territory of Pennsylvania, New Jersey, Connecticut, Maine, Maryland and the District of Columbia. •Formulated and executed innovative strategies to drive sales of products and services to customers. •Researched and identified contract provisions for brokers and employers to clarify exisiting coverage and assist with claims. •Facilitated all aspects of education/enrollment meetings (public speaking) for employer\'s and their employees to better understand carrier benefit offerings. •Acted as the liaison between brokers and their clients in order to set-up, bill, service and educate customers on products and services. •Negotiated with internal Home Office Underwriting partners to deliver renewals that supported corporates renewal and financial strategies/targets, when necessary. •Utilized the renewal process to evaluate cross-sale potential and also to determine needed benefit changes. •Managed the customer onboarding process and the functions of the implementation team to meet delivery deadlines. •Provided ongoing high quality service to my customer base to solidify retention. •Streamlined office administration within my regional sales and also my remote office setting for maximum efficiency. •Analyzed data metrics and competetive intelligence to determine and execute a market approach.